2021 FM TRAINING OUTLOOK SURVEY KEY FINDING 4
PIVOT TO REMOTE WORK
gaps and the importance of professional credentials.
Facility management is largely a hands-on job. While many facility managers were able to work from home a few days a week through the pandemic, the majority had on-site responsibilities, evaluating and adapting their facilities to new health and safety protocols and keeping their organizations operational.
The role of the workplace is shifting as remote and hybrid models gain traction. This new frontier is creating new responsibilities and challenges for facility managers to navigate.
How did the pandemic impact the jobs of facility managers, and how did workplace shifts influence FM training priorities?
of FM professionals transitioned to remote work for at least 1 day/week during the pandemic. Of those who transitioned to remote work, most split their time between remote and on site.
Join the conversation by reviewing some of the additional insights shared on this topic or by sharing your own.
A large percentage of facility managers that remained on site during the COVID pandemic typically worked for essential businesses and remained on site out of necessity due to unprecedented challenges. These FMs were executing business continuity plans, expanding sanitation services, performing temperature screening services, augmenting site and furniture configurations to accommodate social distancing, and more.
John Hajduk, ProFM
Vice President Facilities Services Sodexo
Facilities management is truly coming of age in part due to its growth internationally but also in part to the growing competencies, skills, and awareness of those that are serving within the sector.
CEO Key Facilities Management International
Our FM industry has changed dramatically over the past decade. Not only are we seeing a knowledge, skills, and abilities (KSA) gap, as seasoned professionals leave their organizations, but we’re also seeing FM professionals being asked to take on more strategic and business-oriented functions. With new ISO standards, regulatory changes, and redirection of business objectives, FM professionals are facing a spectrum of responsibilities that require a broad set of skills.
Stormy Friday, MPA, Hon. FMA, IFMA Fellow
President, The Friday Group
As an FM leader responsible for the execution of services at multiple properties, I feel it is imperative that our team members on the front line be equipped with the tools and skills necessary to perform successfully. In today’s busy climate, time is a high-priced commodity; team members would benefit from an efficient method to fill their toolboxes, and enhance their skillsets in short order.
Darrell X. Rounds, FMA®, C.E.M.
Operations Group Manager GM Sustainable Workplaces
When you support your team to earn a holistic FM credential, you get everyone speaking the same language, moving in the same direction and working as a team. I chose to pursue a credential, and asked the management team to do the same, because I don’t want to ask my team to do something that I’m not willing to do myself.
Keith Tate, ProFM, AIA, CPM, LEED GA
Facilities Management Director, Polk County BoCC