2021 FM TRAINING OUTLOOK SURVEY KEY FINDING 1

THE VALUE OF FM TRAINING

FM managers and staff agree that a knowledge gap exists. Employers are stepping up to offer training to help close that gap while improving job performance and confidence.

SURVEY STATISTICS

Facility management (FM) responsibilities have expanded well beyond operations and maintenance to include more business and strategic leadership roles. FM leaders indicate a clear need for more knowledge and skills on their teams, but hiring individuals with the right skill set is a challenge and professional development funding isn’t readily available.

Industry-defined training helps organizations and individuals bridge their gaps with current, practical skills and best practices.

According to FM managers, the top 3 benefits of FM training and credentials are better job performance, increased confidence, and addressing FM skills gap.

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    Better job performance

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    Increased confidence

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    Addressing FM skills gap

The Knowledge, Skills & Abilities Gap is Clear in FM

91% of FM staff say they could use more FM knowledge, skills, or training for their current job.

Up 12% from 2019

91%of FM managers say there’s a gap between the skills and knowledge their team has and what they need to excel.

Up 10% from 2019

72% of FM managers have had difficulty finding job applicants with the right technical and/or managerial skills.

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    FM Training Can Close the Gap
of FM managers say FM training and credentials result in better job performance.
of FM staff say they could use more FM knowledge/skills/training to advance in their job or organization.
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    Employers Look to Offer More FM Training
of employers are planning to implement FM training this year.
of FM staff are aware that they have access to funding for FM training.

Down 52% from 2019

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TAKE ACTION

With a growing knowledge gap, employers can elevate internal performance, improve job satisfaction, and reduce external recruitment requirements by implementing practical and relevant FM training.

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