2021 FM TRAINING OUTLOOK SURVEY KEY FINDING 1
THE VALUE OF FM TRAINING
Facility management (FM) responsibilities have expanded well beyond operations and maintenance to include more business and strategic leadership roles. FM leaders indicate a clear need for more knowledge and skills on their teams, but hiring individuals with the right skill set is a challenge and professional development funding isn’t readily available.
Industry-defined training helps organizations and individuals bridge their gaps with current, practical skills and best practices.
According to FM managers, the top 3 benefits of FM training and credentials are better job performance, increased confidence, and addressing FM skills gap.
91% of FM staff say they could use more FM knowledge, skills, or training for their current job.
Up 12% from 2019
91%of FM managers say there’s a gap between the skills and knowledge their team has and what they need to excel.
Up 10% from 2019
72% of FM managers have had difficulty finding job applicants with the right technical and/or managerial skills.
of FM managers say FM training and credentials result in better job performance.
of FM staff say they could use more FM knowledge/skills/training to advance in their job or organization.
of employers are planning to implement FM training this year.
of FM staff are aware that they have access to funding for FM training.
Down 52% from 2019
Join the conversation by reviewing some of the additional insights shared on this topic or by sharing your own.
As an FM leader responsible for the execution of services at multiple properties, I feel it is imperative that our team members on the front line be equipped with the tools and skills necessary to perform successfully. In today’s busy climate, time is a high-priced commodity; team members would benefit from an efficient method to fill their toolboxes, and enhance their skillsets in short order.
Darrell X. Rounds, FMA®, C.E.M.
Operations Group Manager GM Sustainable Workplaces
Facilities management is truly coming of age in part due to its growth internationally but also in part to the growing competencies, skills, and awareness of those that are serving within the sector.
CEO Key Facilities Management International
Our FM industry has changed dramatically over the past decade. Not only are we seeing a knowledge, skills, and abilities (KSA) gap, as seasoned professionals leave their organizations, but we’re also seeing FM professionals being asked to take on more strategic and business-oriented functions. With new ISO standards, regulatory changes, and redirection of business objectives, FM professionals are facing a spectrum of responsibilities that require a broad set of skills.
Stormy Friday, MPA, Hon. FMA, IFMA Fellow
President, The Friday Group
When you support your team to earn a holistic FM credential, you get everyone speaking the same language, moving in the same direction and working as a team. I chose to pursue a credential, and asked the management team to do the same, because I don’t want to ask my team to do something that I’m not willing to do myself.
Keith Tate, ProFM, AIA, CPM, LEED GA
Facilities Management Director, Polk County BoCC
A large percentage of facility managers that remained on site during the COVID pandemic typically worked for essential businesses and remained on site out of necessity due to unprecedented challenges. These FMs were executing business continuity plans, expanding sanitation services, performing temperature screening services, augmenting site and furniture configurations to accommodate social distancing, and more.
John Hajduk, ProFM
Vice President Facilities Services Sodexo