Map Your FM Gap based on the ProFM Body of Knowledge (BoK)

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About Us
ProFM Credential
3 Ways to Earn
Tips & Tools
FM Content & Events
Order Online
- Order Now
- Payment Plan

FM KNOWLEDGE AND SKILLS GAPS TOOL

January 26, 2020

Step 1 of 6 - ABOUT YOU

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Welcome to the ProFM Map Your Gap Self-Assessment

This tool will ask you to rate your confidence and experience level with the 19 functional knowledge areas and 5 cross-functional competencies that make up the ProFM Body of Knowledge. The results of this assessment will identify your areas of strength and opportunities to expand your FM knowledge and skills to meet today’s standard.

To begin, please complete the following brief survey. By providing this information, you consent to receive communications from ProFMI and its partners regarding training resources, updates, and special offers. You can withdraw your consent at any time by contacting us using the information below. For more details, please see our privacy policy. Once you have completed the survey, click the "Next" button below to begin your FM knowledge and skills self-assessment.
Name*
First Last
Job Title*
Company*
Years Experience in FM*
Country*
Email Address*
Phone*
Phone
Select the job level that most accurately describes your situation:*
Years Worked at Your Organization*
Do you plan on retiring in the next 5 years?
Are you Interested in FM Training?*
Other items you might be interested in...
- Stay up to date on the latest news about ProFM
- Learn how my company can benefit from ProFM

Asset Management

To gain a better understanding of key concepts within Asset Management, mouse over or click the magnifying glass located next to each topic. Please indicate your confidence level from the drop down box on the left and your current level of experience from the box on the right as it relates to each concept.
Project Management
Project Management
➤ Defining projects vs. operations
➤ Project triangle constraints and tradeoffs
➤ Project stakeholders and roles
➤ Project management process and milestones
➤ Inputs, processes, and outputs
➤ Project charter
➤ Programming
➤ Project scope
➤ Work breakdown structure (WBS)
➤ Project scheduling methods and tools
➤ Critical path method (CPM)
➤ Project budgeting
➤ Managing teams
➤ Project communication
➤ Variance analysis (budget and schedule)
➤ Quality control and metrics
➤ Project closeout processes
Project Management: Confidence Level*
Project Management: Current Level of Experience*
- None
- Some
- Significant
Strategic Planning
Strategic Planning
➤ Defining strategy, strategic planning and strategic management
➤ Benefits of strategic planning
➤ ISO 41012 model
➤ Levels of planning: strategic, tactical, operational
➤ Facility strategic planning skills
➤ Facility Strategic planning framework
➤ PESTLE tool
➤ Gap analysis process tools
➤ SWOT analysis
➤ Building a successful business case
➤ Key principles of organizational design
➤ Organizational models and structures used by FM
➤ Benefits of effective policies and procedures
➤ Systems thinking
➤ Change management models
➤ Challenges of implementing change
Strategic Planning: Confidence Level*
Strategic Planning: Current Level of Experience*
- None
- Some
- Significant
Capital Planning
Capital Planning
➤ Defining capital planning
➤ Facilities asset management cycle
➤ Capital planning to project initiation process
➤ Facility condition assessment (FCA)
➤ Facility condition index (FCI)
➤ Portfolio review and analysis criteria
➤ Total cost of ownership (TCO)
➤ Life cycle assessment (LCA)
➤ Inventory analysis
➤ Life cycle cost analysis (LCCA)
➤ Financial discounting and interest
➤ Capital investment criteria
➤ Facility planning
➤ Feasibility analysis
➤ Due diligence analysis
➤ Developing a facility plan
➤ Elements of a business case
➤ Capital budget inputs and process
Capital Planning: Confidence Level*
Capital Planning: Current Level of Experience*
- None
- Some
- Significant
Construction
Construction
➤ Design and construction process
➤ Project oversight
➤ Construction project charter
➤ FM role in construction projects
➤ Construction project team
➤ Budget and schedule estimates
➤ Commissioning process
➤ Project delivery systems
➤ Building information modeling (BIM)
➤ Construction contract types
➤ Budget planning
➤ Programming
➤ Design concepts and review processes
➤ Schematic design
➤ Architectural-engineering designs
➤ Construction documentation
➤ Permits and inspections
➤ Commissioning tasks
➤ Allowances
➤ Turnover and project closeout
➤ Postoccupancy evaluation (POE)
Construction: Confidence Level*
Construction: Current Level of Experience*
- None
- Some
- Significant
PM Conf L 1
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PM Conf L 2
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PM Conf L 3
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PM Conf L 4
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PM Conf L 5
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PM Exp L 1
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PM Exp L 3
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PM Exp L 5
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Total PM Score
SP Conf L 1
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SP Conf L 2
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SP Conf L 3
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SP Conf L 4
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SP Conf L 5
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SP Exp L 1
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SP Exp L 3
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SP Exp L 5
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Total SP Score
CP Conf L 1
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CP Conf L 2
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CP Conf L 3
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CP Conf L 4
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CP Conf L 5
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CP Exp L 1
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CP Exp L 3
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CP Exp L 5
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Total CP Score
Con Conf L 1
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Con Conf L 2
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Con Conf L 3
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Con Conf L 4
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Con Conf L 5
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Con Exp L 1
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Con Exp L 3
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Con Exp L 5
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Total Con Score

Risk Management

To gain a better understanding of key concepts within Risk Management, mouse over or click the magnifying glass located next to each topic. Please indicate your confidence level from the drop down box on the left and your current level of experience from the box on the right as it relates to each concept.
Compliance & Standards
Compliance & Standards
➤ Defining compliance
➤ Scope of compliance in FM
➤ Importance and benefits of compliance
➤ Regulatory compliance (laws and statutes)
➤ Standard operating procedures (SOP)
➤ Defining standards
➤ Types of standards impacting FM
➤ Benefits of standards
➤ FM compliance program model
➤ Effective ethics programs
➤ Ethical decision-making model
Compliance & Standards: Confidence Level*
Compliance & Standards: Current Level of Experience*
- None
- Some
- Significant
Environmental Health & Safety
Environmental Health & Safety
➤ Managing EHS risks
➤ Facility EHS plan
➤ Indoor air quality (IAQ)
➤ Effects of poor IAQ (acute, chronic, discomfort)
➤ Sick building syndrome (SBS)
➤ Building related illness (BRI)
➤ Multiple chemical sensitivity (MCS)
➤ Sources of poor IAQ
➤ IAQ profiling process
➤ Key strategies to ensure good IAQ through design and construction
➤ O&M impact on IAQ
➤ Activities to improve IAQ (housekeeping, pest control, occupant relations)
➤ Workplace hazards (contaminated water, Legionellosis, lighting, noise, vibration)
➤ Occupational health hazards (ergonomics, stress)
➤ Work activity accident protocols
➤ Fire risk management strategies
➤ Emergency management systems and plans
➤ Fire detection systems
➤ Fire suppression systems
➤ Managing common building contaminants
➤ HAZMAT planning and mitigation tactics
➤ Waste disposal
Environmental Health & Safety: Confidence Level*
Environmental Health & Safety: Current Level of Experience*
- None
- Some
- Significant
Security
Security
➤ Scope and role of FM in managing security risks
➤ Potential security threats within a facility
➤ Three levels of risk
➤ Facility security assessment checklist
➤ Physical security mitigation approaches
➤ Access control systems
➤ Security design and site considerations
➤ Utilizing RFID tags
➤ Preparing for and mitigating workplace violence
➤ The four P's of managing workplace violence (planning, policies, preparation, prevention)
➤ Responding to active shooter threats
➤ After-action reviews
➤ Cybersecurity elements
➤ Types of cyber attackers
➤ Cyber vulnerabilities
➤ Managing cybersecurity risks and checklist
Security: Confidence Level*
Security: Current Level of Experience*
- None
- Some
- Significant
Emergency Management
Emergency Management
➤ Defining emergency management
➤ Role of FM in emergency management
➤ Common facility risks
➤ Emergency management model and process
➤ Emergency response plans (different types)
➤ Levels of emergency readiness
➤ Role of emergency manager
➤ Risk mitigation plans and activities
➤ Business continuity management
➤ Business impact analysis (BIA)
➤ Training and drills
➤ Directing the incident response
➤ Emergency communication plans
➤ Evacuation and shelter-in-place procedures
➤ Incident recovery plan
➤ Incident response debriefing
➤ Damage assessment and documentation
➤ Incident recovery activities
Emergency Management: Confidence Level*
Emergency Management: Current Level of Experience*
- None
- Some
- Significant
CompStan Conf L 1
Please enter a value between 0 and 5.
CompStan Conf L 2
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CompStan Conf L 3
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CompStan Conf L 4
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CompStan L 5
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CompStan Exp L 1
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CompStan Exp L 3
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CompStan Exp L 5
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Total CompStan Score
EnviHealSafe Conf L 1
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EnviHealSafe Conf L 2
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EnviHealSafe Conf L 3
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EnviHealSafe Conf L 4
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EnviHealSafe Conf L 5
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EnviHealSafe Exp L 1
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EnviHealSafe Exp L 3
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EnviHealSafe Exp L 5
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Total EnviHealSafe Score
Secur Conf L 1
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Secur Conf L 2
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Secur Conf L 3
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Secur Conf L 4
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Secur Conf L 5
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Secur Exp L 1
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Secur Exp L 3
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Secur Exp L 5
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Total Secur Score
Emer Conf L 1
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Emer Conf L 2
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Emer Conf L 3
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Emer Conf L 4
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Emer Conf L 5
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Emer Exp L 1
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Emer Exp L 3
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Emer Exp L 5
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Total Emer Score

Operations & Maintenance

To gain a better understanding of key concepts within Operations & Maintenance, mouse over or click the magnifying glass located next to each topic. Please indicate your confidence level from the drop down box on the left and your current level of experience from the box on the right as it relates to each concept.
Technical Services
Technical Services
➤ Scope of O&M activities
➤ Role of FM with regards to technical services within O&M
➤ Building site and components
➤ Building site and structure condition assessment/evaluation
➤ Key features/behaviors of a sustainable site
➤ Building structure types
➤ Building structure below-grade elements
➤ Roofing systems
➤ Building envelope
➤ Building control systems (pneumatic, electro/pneumatic computerized, direct digital control)
➤ Plumbing systems
➤ Conveying systems
➤ Communication and cabling systems
➤ IT infrastructure systems
➤ Waste management and removal systems
➤ Interior systems
➤ Rent vs. purchase decisions for furnishings, fixtures and equipment inventory
➤ Acquisition and installation of building systems
➤ Facilities audit process
➤ Measuring building performance; data collection methodology
➤ Key technical service building metrics
➤ Benchmarking process
➤ Technology and tools targeting increased efficiency
Technical Services: Confidence Level*
Technical Services: Current Level of Experience*
- None
- Some
- Significant
Occupant Services
Occupant Services
➤ FM role in occupant services
➤ Creating occupant surveys
➤ Setting service levels and standards for occupants
➤ Food and beverage service
➤ Custodial services
➤ Fleet management
➤ Mail and copying/printing services
➤ Records management and document retention
➤ Telecommunications
➤ Conference room scheduling
➤ Audiovisual equipment services
➤ Occupant services future trends
➤ Insourcing vs outsourcing occupant services
➤ Occupant services quality control plan
➤ Work order priorities
➤ Technology and tools targeting increased efficiency
➤ Evaluating occupant services
➤ Customer service standards and handling complaints
➤ Performance measurements and benchmarking
Occupant Services: Confidence Level*
Occupant Services: Current Level of Experience*
- None
- Some
- Significant
Work Management
Work Management
➤ Defining work management and occupant needs
➤ Work requests/orders
➤ Work reception center (WRC) workflow process
➤ Prioritizing work requests
➤ Facility maintenance categories
➤ Maintenance logs
➤ Computerized maintenance management software (CMMS)
➤ Gathering feedback and evaluating service
➤ Facility helpdesk
➤ Creating work reception center (WRC) function
➤ Planned preventive maintenance (PPM)
➤ Unplanned maintenance
➤ System maintenance tools
➤ Annual goal-setting for maintenance, repair and replacement
➤ Maintenance classifications
➤ Maintenance plans and KPIs
Work Management: Confidence Level*
Work Management: Current Level of Experience*
- None
- Some
- Significant
Utility Management
Utility Management
➤ Relationship between demand and consumption
➤ FM role in utility management (three levels)
➤ Heating and cooling water systems (chillers, cooling towers, boilers)
➤ Domestic plumbing systems
➤ Irrigation systems
➤ Water usage
➤ Water-saving tactics
➤ Metering and sub-metering
➤ Water management planning model
➤ Water use auditing
➤ Water management action plan
➤ Primary types of wastewater
➤ Water efficiency practices and conservation tips
➤ Energy management components
➤ Energy use intensity (EUI)
➤ Building energy metering
➤ Energy load and power factors
➤ Common energy programs
➤ Renewable energy (solar, wind, hydroelectric)
Utility Management: Confidence Level*
Utility Management: Current Level of Experience*
- None
- Some
- Significant
Space Management
Space Management
➤ Aligning space structure with organizational objectives
➤ Defining space management
➤ Setting space requirements
➤ Macro- and micro-level space forecasting
➤ Programming space needs
➤ Space management policies
➤ Space guidelines
➤ Space management planning criteria
➤ Churn management
➤ CAFM and CAD technology for space planning
➤ Assessing space utilization
➤ Space estimation tools (adjacency matrix, bubble diagrams, zone/stacking/block plans)
➤ Workspace design data elements
➤ Workspace requirements (workstations, ergonomics, lighting)
➤ Flexible work arrangements
➤ Space management sustainability strategies
➤ Relocation and move management
Space Management: Confidence Level*
Space Management: Current Level of Experience*
- None
- Some
- Significant
TechSer Conf L 1
Please enter a value between 0 and 5.
TechSer Conf L 2
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TechSer Conf L 3
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TechSer Conf L 4
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TechSer Conf L 5
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TechSer Exp L 1
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TechSer Exp L 3
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TechSer Exp L 5
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Total TechSer Score
OcSer Conf L 1
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OcSer Conf L 2
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OcSer Conf L 3
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OcSer Conf L 4
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OcSer Conf L 5
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OcSer Exp L 1
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OcSer Exp L 3
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OcSer Exp L 5
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Total OcSer Score
WorkMan Conf L 1
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WorkMan Conf L 2
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WorkMan Conf L 3
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WorkMan Conf L 4
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WorkMan Conf L 5
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WorkMan Exp L 1
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WorkMan Exp L 3
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WorkMan Exp L 5
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Total WorkMan Score
UtilMan Conf L 1
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UtilMan Conf L 2
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UtilMan Conf L 3
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UtilMan Conf L 4
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UtilMan Conf L 5
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UtilMan Exp L 1
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UtilMan Exp L 3
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UtilMan Exp L 5
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Total UtilMan Score
SpaceMan Conf L 1
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SpaceMan Conf L 2
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SpaceMan Conf L 3
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SpaceMan Conf L 4
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SpaceMan Conf L 5
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SpaceMan Exp L 1
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SpaceMan Exp L 3
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SpaceMan Exp L 5
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Total SpaceMan Score

Business Management

To gain a better understanding of key concepts within Business Management, mouse over or click the magnifying glass located next to each topic. Please indicate your confidence level from the drop down box on the left and your current level of experience from the box on the right as it relates to each concept.
Human Capital
Human Capital
➤ Impact of facilities on occupant productivity
➤ Environmental factors affecting occupant productivity
➤ Tactics to boost occupant satisfaction and productivity
➤ Measuring impact on productivity
➤ Role of Human Resources and Facility Management in managing human capital
➤ Staffing facility projects
➤ Employee life cycle
➤ Orientation vs. onboarding
➤ Employee engagement characteristics
➤ Goals of performance management systems
➤ Performance management model and process
➤ Utilizing motivation and rewards
➤ Creating diverse and inclusive workplaces
➤ Third-party work relationships
Human Capital: Confidence Level*
Human Capital: Current Level of Experience*
- None
- Some
- Significant
Leadership Skills
Leadership Skills
➤ FM role in the organization
➤ Demonstrating the added value of FM (nine value dimensions)
➤ Theories of leadership
➤ Action-centered leadership model
➤ Leadership styles
➤ Aspects of organizational culture
➤ Elements of successful approach to cultural intelligence
➤ Ways leaders influence organizational culture
➤ Workplace conflict
➤ Conflict management
➤ Principled negotiation technique
➤ Modes of conflict resolution
➤ Ways to minimize conflict
Leadership Skills: Confidence Level*
Leadership Skills: Current Level of Experience*
- None
- Some
- Significant
Financial Management
Financial Management
➤ Facility management forecasting methods
➤ Financial forecasting tools
➤ Cash flow forecasting
➤ Budget types (top down, bottom up, rolling)
➤ Budget submission process and requirements
➤ Inputs required to create budgets
➤ Budget costs (fixed vs variable, direct vs indirect)
➤ Budget components
➤ Common budgeting methods
➤ Financial statements (balance sheet, income statement, statement of cash flows)
➤ Accrual accounting
➤ Depreciation methods
➤ Financial ratios
➤ Trend analysis
➤ Financial analysis of capital expenditures
➤ Return on Investment (ROI)
➤ Investment Value
➤ Internal Rate of Return (IRR)
➤ Payback Period
➤ Managing against a budget
➤ Chargebacks
➤ Presenting financial results
➤ Financial risks (exchange rates, escalation rates, inflation)
Financial Management: Confidence Level*
Financial Management: Current Level of Experience*
- None
- Some
- Significant
Contract Management
Contract Management
➤ Defining contract and contract management
➤ Types of contracting
➤ Contract pricing and rate methods
➤ Components of a contract
➤ Contract initiation process
➤ Contract negotiation skills
➤ Contract administration
➤ Cost control
➤ Managing change control
➤ Resolving contract discrepancies
➤ Revision contracts
➤ Terminating a contract
➤ Utilizing computer-aided facilities management (CAFM) for contract management
Contract Management: Confidence Level*
Contract Management: Current Level of Experience*
- None
- Some
- Significant
Procurement
Procurement
➤ Defining procurement and sourcing
➤ Procurement goals
➤ Strategic procurement considerations and policies
➤ Proposal submission process types
➤ Procurement process/stages
➤ Bid evaluation criteria
➤ Bid evaluation procedures
➤ Roles of FM and procurement department
➤ Service level agreements (SLAs)
➤ Monitoring supplier performance
➤ Outsourcing advantages and disadvantages
➤ Outsourcing process
➤ Management contractor types
➤ Balanced scorecard
Procurement: Confidence Level*
Procurement: Current Level of Experience*
- None
- Some
- Significant
Real Estate
Real Estate
➤ Buy vs. Lease analysis
➤ Occupancy types
➤ Purchasing and leasing advantages
➤ Site selection and acquisition
➤ Property condition assessments (PCA)
➤ Managing and coordinating a build-out
➤ Property purchase checklist
➤ Types of leases
➤ Lease agreements (key sections)
➤ Leasing process
➤ Covenants
➤ Negotiating leases
➤ Green leases
Real Estate: Confidence Level*
Real Estate: Current Level of Experience*
- None
- Some
- Significant
HumanCap Conf L 1
Please enter a value between 0 and 5.
HumanCap Conf L 2
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HumanCap Conf L 3
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HumanCap Conf L 4
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HumanCap Conf L 5
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HumanCap Exp L 1
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HumanCap Exp L 3
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HumanCap Exp L 5
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Total HumanCap Score
LeadSkill Conf L 1
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LeadSkill Conf L 2
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LeadSkill Conf L 3
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LeadSkill Conf L 4
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LeadSkill Conf L 5
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LeadSkill Exp L 1
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LeadSkill Exp L 3
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LeadSkill Exp L 5
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Total LeadSkill Score
FinanMan Conf L 1
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FinanMan Conf L 2
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FinanMan Conf L 3
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FinanMan Conf L 4
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FinanMan Conf L 5
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FinanMan Exp L 1
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FinanMan Exp L 3
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FinanMan Exp L 5
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Total FinanMan Score
ContractMan Conf L 1
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ContractMan Conf L 2
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ContractMan Conf L 3
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ContractMan Conf L 4
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ContractMan Conf L 5
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ContractMan Exp L 1
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ContractMan Exp L 3
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ContractMan Exp L 5
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Total ContractMan Score
Procur Conf L 1
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Procur Conf L 2
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Procur Conf L 3
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Procur Conf L 4
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Procur Conf L 5
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Procur Exp L 1
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Procur Exp L 3
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Procur Exp L 5
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Total Procur Score
RealEst Conf L 1
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RealEst Conf L 2
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RealEst Conf L 3
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RealEst Conf L 4
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RealEst Conf L 5
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RealEst Exp L 1
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RealEst Exp L 3
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RealEst Exp L 5
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Total RealEst Score

Cross-Functional Competencies

To gain a better understanding of key concepts within the Cross-Functional Competencies, mouse over or click the magnifying glass located next to each topic. Please indicate your confidence level from the drop down box on the left and your current level of experience from the box on the right as it relates to each concept.
Communication
Communication
➤ The Communication model
➤ Good communication skills
➤ Formal/informal communication
➤ Appropriate communications for stakeholders
➤ FM's role in communications
➤ Creating a communication plan
Communication: Confidence Level*
Communication: Current Level of Experience*
- None
- Some
- Significant
Sustainability
Sustainability
➤ Defining sustainability for FM
➤ Triple Bottom Line (TBL) aspects
➤ Key areas of environmental impact
➤ Sustainable building and design practices
➤ Alternate sources of renewable energy
➤ Waste management
➤ Corporate Social Responsibility (CSR)
➤ Green Building rating systems
➤ Sustainability scorecard
➤ Materiality matrix
➤ Measuring carbon footprint
➤ Global Reporting Initiative (GRI) reporting protocol
➤ Equipment rating systems
➤ Energy Use Intensity (EUI) index
Sustainability: Confidence Level*
Sustainability: Current Level of Experience*
- None
- Some
- Significant
Quality
Quality
➤ Defining quality and quality management
➤ Benefits of quality management system
➤ Quality vs. grade
➤ Quality management theory
➤ PDCA model
➤ Total quality management (TQM) principles
➤ Quality standards and certifications
➤ Seven management tools
➤ Seven quality tools
➤ Steps to deliver quality FM
Quality: Confidence Level*
Quality: Current Level of Experience*
- None
- Some
- Significant
Innovation
Innovation
➤ Defining innovation and its value to FM
➤ Innovation types
➤ Challenges that restrict innovation
➤ Organizational and personal requirements for innovation
➤ Innovation process model
Innovation: Confidence Level*
Innovation: Current Level of Experience*
- None
- Some
- Significant
Collaboration
Collaboration
➤ Team building skills and model
➤ Elements of successful teams and partnerships
➤ Personality types/roles in teams
➤ Consensus building tools (nominal group technique, Delphi technique, mind maps)
➤ Stakeholder collaboration
➤ Power/interest matrix
➤ Stakeholder prioritization
Collaboration: Confidence Level*
Collaboration: Current Level of Experience*
- None
- Some
- Significant
Comm Conf L 1
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Comm Conf L 2
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Comm Conf L 3
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Comm Conf L 4
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Comm Conf L 5
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Comm Exp L 1
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Comm Exp L 3
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Comm Exp L 5
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Total Comm Score
Sustain Conf L 1
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Sustain Conf L 2
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Sustain Conf L 3
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Sustain Conf L 4
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Sustain Conf L 5
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Sustain Exp L 1
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Sustain Exp L 3
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Sustain Exp L 5
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Total Sustain Score
Qual Conf L 1
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Qual Conf L 2
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Qual Conf L 3
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Qual Conf L 4
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Qual Conf L 5
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Qual Exp L 1
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Qual Exp L 3
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Qual Exp L 5
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Total Qual Score
Innova Conf L 1
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Innova Conf L 2
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Innova Conf L 3
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Innova Conf L 4
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Innova Conf L 5
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Innova Exp L 1
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Innova Exp L 3
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Innova Exp L 5
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Total Innova Score
Collab Conf L 1
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Collab Conf L 2
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Collab Conf L 3
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Collab Conf L 4
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Collab Conf L 5
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Collab Exp L 1
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Collab Exp L 3
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Collab Exp L 5
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Total Collab Score
Final AM Score
Final Risk Score
Final O&M Score
Final Bus Man Score
Final Cross Func Score
FinalSkillLev
FinalSkillLevVerb

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Email
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Phone
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Mail
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