Building Your FM Strategy Around Customer Service

Learn what it takes to ensure a viable FM customer service program.

On-Demand Webinar | 36:38
Originally recorded on Tuesday, June 18, 2019

The webinar resources below are now available for you to view or download.


Customer service is one of those topics that can fall through the cracks in FM organizations. We get busy with daily operations and forget how important customer service is to our organization’s success. Watch this free recorded webinar and learn what it takes to ensure you have a viable customer service program.


Stormy Friday, MPA, Hon. FMA, IFMA Fellow
President, The Friday Group

Randy Olson
Vice President, Business Development ProFMI

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