Customer service is one of those topics that can fall through the cracks in FM organizations. We get busy with daily operations and forget how important customer service is to our organization’s success.
Join Stormy Friday to learn what it takes to ensure you have a viable Customer Service program. You’ll learn:
- How to identify the value of customer service
- Determining customer expectations for FM service
- Creating a customer service program
- Evaluating customer service performance and taking corrective action