2021 FM TRAINING OUTLOOK SURVEY KEY FINDING 2

ADDRESSING THE FM SKILLS GAP

More employers are formalizing their FM knowledge and skill requirements in order to identify
gaps. However, training priorities differ according to managers and staff.

SURVEY STATISTICS

In a 2017 study involving more than 3,300 professionals from around the globe, a standard set of critical facility management knowledge areas and competencies were identified.

Gaining experience and skills across this full body of knowledge can take an entire career if left to on-the-job learning. Identifying skills gaps and addressing them with training opportunities is the most efficient way to address growing needs.

What are the top priorities for FM managers and staff when it comes to facility management training?

  • FM managers identify capital planning and compliance & standards as their top training priorities for themselves.

  • FM managers say their teams’ top training needs are leadership skills, strategic planning, emergency management, and communication.

  • FM staff say their top training needs are capital planning, financial management, strategic planning, and compliance & standards.

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    Funding for FM Training Is Limited and Declining.
of employers say they provide funding for staff to pursue external FM training or credentials/qualifications.

Down 8% from 2019

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    Employers Are Formalizing their FM Departments’ Knowledge & Skill Requirements.
of employers have a formal definition of the FM knowledge and skills required for their FM team or department.

Up 16% from 2019

Training Priorities Vary for FM Managers and Staff.

Managers were asked to identify areas where their teams could benefit from training and areas where they themselves needed training. Staff were asked to identify their own training needs. Here are their ranked top 10 priorities:

Where FM Teams Need Training

(According to Managers)
  • Leadership skills
  • Strategic planning
  • Emergency management
  • Communication
  • Capital planning
  • Environmental health & safety
  • Compliance & standards
  • Innovation
  • Project management
  • Sustainability

Where FM Staff Need Training

(Self-Identified)
  • Capital planning
  • Financial management
  • Strategic planning
  • Compliance & standards
  • Project management
  • Contract management
  • Sustainability
  • Construction
  • Emergency management
  • Innovation

Where FM Managers Need Training

(Self-Identified)
  • Capital planning
  • Compliance & standards
  • Strategic planning
  • Leadership skills
  • Emergency management
  • Environmental health & safety
  • Contract management
  • Space management
  • Financial management
  • Project management
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TAKE ACTION

It is imperative that forward-thinking organizations have a plan to address their teams’ specific skills gaps. Giving individuals the knowledge and resources they need to manage their facilities according to industry best practices delivers immediate and long-term value.

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