The facility management profession is undergoing a transformation. Management and staff have recognized a growing knowledge and skills gap. Download our full survey report to see where gaps exist and how to overcome them.

The study answered several key questions across four categories.

Value of
FM Training

Addressing the
FM Skills Gap

Importance of FM
Credentials & Qualifications

Pivot to
Remote Work

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Do FM managers and staff recognize a need for facility management training? What is the impact of training, and how accessible is it to the FM workforce?

91% of FM managers say there’s a gap between the knowledge and skills their team has and what they need to excel.

Training can make an impact, with 79% of FM managers saying that FM training and credentials result in better job performance.

61% of FM managers are planning to implement FM training this year.

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What are the top priorities for FM managers and staff when it comes to facility management training?

FM managers identify capital planning and compliance & standards as their top training priorities for themselves.

FM managers say their teams' top training needs are leadership skills, strategic planning, emergency management and communication.

FM staff say their top training needs are capital planning, financial management, strategic planning and compliance & standards.

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Is there a place for professional credentials and qualifications in FM? What value do FM credentials provide, and how desirable are credentials for FM professionals?

72% of FM managers say a credential or qualification is an influential factor in hiring or promoting FM staff.

74% of FM managers say FM training and credentials provide preparation for career advancement.

94% of FM staff would pursue an FM credential if their employer supported them financially.

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How did the pandemic impact the jobs of facility managers, and how did workplace shifts influence FM training priorities?

48% of FM professionals worked remotely at least one day per week, while 47% remained on site throughout the pandemic. 5% of FM professionals were already working remotely prior to the pandemic.

For the 47% of FM professionals who remained on site, communication was the top team training priority. Those who worked remotely identified emergency management as their teams' top need.

72% of remote FM professionals said that credentials were more important now than in past years.

What Industry Experts Are Saying

Special thanks to ProFMI's industry partners who helped disseminate the survey to facility management professionals around the globe.

2021 FM Training Outlook Survey Background and Demographics

In 2019, the Professional Facility Management Institute (ProFMI) and Building Operating Management magazine conducted the first Facility Management (FM) Training Outlook survey to determine the need for facility management training and credentials from both the employer and employee points of view. With the unprecedented hurdles facility managers faced in 2020, the survey was enhanced and repeated in 2021 to identify current needs for FM training and credentials and how sentiments may have shifted from 2019.

Countries represented with 231 respondents
of respondents manage one or more staff
of respondents had 11+ years of experience