The facility management profession is undergoing a transformation. Management and staff have recognized a growing knowledge and skills gap. Download our full survey report to see where gaps exist and how to overcome them.
FM TRAINING OUTLOOK SURVEY
FM Skills Gap
Importance of FM
Credentials & Qualifications
Do FM managers and staff recognize a need for facility management training? What is the impact of training, and how accessible is it to the FM workforce?
91% of FM managers say there’s a gap between the knowledge and skills their team has and what they need to excel.
Training can make an impact, with 79% of FM managers saying that FM training and credentials result in better job performance.
61% of FM managers are planning to implement FM training this year.
What are the top priorities for FM managers and staff when it comes to facility management training?
FM managers identify capital planning and compliance & standards as their top training priorities for themselves.
FM managers say their teams' top training needs are leadership skills, strategic planning, emergency management and communication.
FM staff say their top training needs are capital planning, financial management, strategic planning and compliance & standards.
Is there a place for professional credentials and qualifications in FM? What value do FM credentials provide, and how desirable are credentials for FM professionals?
72% of FM managers say a credential or qualification is an influential factor in hiring or promoting FM staff.
74% of FM managers say FM training and credentials provide preparation for career advancement.
94% of FM staff would pursue an FM credential if their employer supported them financially.
How did the pandemic impact the jobs of facility managers, and how did workplace shifts influence FM training priorities?
48% of FM professionals worked remotely at least one day per week, while 47% remained on site throughout the pandemic. 5% of FM professionals were already working remotely prior to the pandemic.
For the 47% of FM professionals who remained on site, communication was the top team training priority. Those who worked remotely identified emergency management as their teams' top need.
72% of remote FM professionals said that credentials were more important now than in past years.
Facilities management is truly coming of age in part due to its growth internationally but also in part to the growing competencies, skills, and awareness of those that are serving within the sector.
CEO Key Facilities Management International
As an FM leader responsible for the execution of services at multiple properties, I feel it is imperative that our team members on the front line be equipped with the tools and skills necessary to perform successfully. In today’s busy climate, time is a high-priced commodity; team members would benefit from an efficient method to fill their toolboxes, and enhance their skillsets in short order.
Darrell X. Rounds, FMA®, C.E.M.
Operations Group Manager GM Sustainable Workplaces
Our FM industry has changed dramatically over the past decade. Not only are we seeing a knowledge, skills, and abilities (KSA) gap, as seasoned professionals leave their organizations, but we’re also seeing FM professionals being asked to take on more strategic and business-oriented functions. With new ISO standards, regulatory changes, and redirection of business objectives, FM professionals are facing a spectrum of responsibilities that require a broad set of skills.
Stormy Friday, MPA, Hon. FMA, IFMA Fellow
President, The Friday Group
When you support your team to earn a holistic FM credential, you get everyone speaking the same language, moving in the same direction and working as a team. I chose to pursue a credential, and asked the management team to do the same, because I don’t want to ask my team to do something that I’m not willing to do myself.
Keith Tate, ProFM, AIA, CPM, LEED GA
Facilities Management Director, Polk County BoCC
A large percentage of facility managers that remained on site during the COVID pandemic typically worked for essential businesses and remained on site out of necessity due to unprecedented challenges. These FMs were executing business continuity plans, expanding sanitation services, performing temperature screening services, augmenting site and furniture configurations to accommodate social distancing, and more.
John Hajduk, ProFM
Vice President Facilities Services Sodexo
In 2019, the Professional Facility Management Institute (ProFMI) and Building Operating Management magazine conducted the first Facility Management (FM) Training Outlook survey to determine the need for facility management training and credentials from both the employer and employee points of view. With the unprecedented hurdles facility managers faced in 2020, the survey was enhanced and repeated in 2021 to identify current needs for FM training and credentials and how sentiments may have shifted from 2019.