2021 FM TRAINING OUTLOOK SURVEY KEY FINDING 4

PIVOT TO REMOTE WORK

Facility managers who transitioned to remote work were more aware of skills
gaps and the importance of professional credentials.

SURVEY STATISTICS

Facility management is largely a hands-on job. While many facility managers were able to work from home a few days a week through the pandemic, the majority had on-site responsibilities, evaluating and adapting their facilities to new health and safety protocols and keeping their organizations operational.

The role of the workplace is shifting as remote and hybrid models gain traction. This new frontier is creating new responsibilities and challenges for facility managers to navigate.

How did the pandemic impact the jobs of facility managers, and how did workplace shifts influence FM training priorities?

  • For the 47% of FM professionals who remained on site, communication was the top team training priority. Those who worked remotely identified emergency management as their teams' top need.

  • 72% of remote FM professionals said that credentials were more important now than in past years.

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    FM Professionals Experienced a Mix of On-Site and Remote Work.

of FM professionals transitioned to remote work for at least 1 day/week during the pandemic. Of those who transitioned to remote work, most split their time between remote and on site.

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TAKE ACTION

The pivot to remote work in 2020 illustrates and foreshadows what facility professionals of the future will need to manage. Remote or not, this experience helped to highlight a gap in FM skills that needs to be addressed through training.

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